Unfortunately, even the best of businesses will have to deal with customer complaints, and increasingly through social media. But, it’s the way that you deal with them that is the most important.
Make sure you are reassuring in your response, keeping the user assured that you are doing your best to resolve the issue at hand. Timing is of the essence as users now expect a fast response rate as it shows you are prioritising their complaint. This can be resolved by keeping a close eye on your social pages and making sure you check the notifications.
Find out other ways in which you can deal with customer complaints by watching Sam’s video below!